Author: Imani Gibbs

Are Doorstep Returns the Future?

  Do Doorstep Returns Streamline the Returns Process?  In today’s fast-paced retail landscape, consumer expectations are higher than ever, especially regarding returns. As e-commerce continues to grow, so does the need for efficient, hassle-free return processes. One emerging solution that promises to revolutionize the way consumers handle returns is doorstep returns. But does this method […]

Mitigating Phantom Inventory with Technology

  What is Phantom Inventory? Phantom inventory is a common issue in inventory management, where there’s a mismatch between the recorded inventory and the actual physical stock. The average U.S. retail operation has an inventory accuracy of only 63 percent. These discrepancies can stem from various sources, including data entry errors, or flaws in inventory […]

Do Influencer Endorsements Still Matter to Consumers?

Blog, Industry Insight

Five years ago, influencers were set to be the future of marketing— they were opinion leaders who could sway consumer behavior and make brands viral. They offered a new, engaging way to reach audiences, leveraging their personalities and personal connections to deliver marketing messages that felt less intrusive and more relatable. But as consumers have […]

Turning Returns into Revenue: A Deep Dive into eCommerce Returns

eCommerce returns are a crucial aspect of online retail, playing a significant role in shaping customer satisfaction and loyalty. Offering a variety of return options can help businesses manage customer expectations and retain revenue. Here’s a closer look at the different types of eCommerce returns and how they impact both customers and businesses.  Refunds: The […]