We understand an investment in new software will require lots of research and hundreds of questions. For your convenience, we have listed the most frequently asked questions we hear from retailers. If you have a question that is not answered here, please feel free to give us a call at 410.472.5081. We would be happy to answer your question(s).
Customers today have high expectations for service and and it’s increasingly hard to differentiate excellent service and customer experiences. In today’s connected world, it’s simply too easy for shoppers to “click off” one retailer and “click on” the next one if they’re not satisfied. SalesWarp enables a consistent, high-quality customer experience while conquering the internal management challenges of inventory control and order fulfillment.
SalesWarp helps small eCommerce-only businesses as well as large, enterprise omnichannel retailers. SalesWarp provides a centralized commerce management system that consolidates operations across sales channels and fulfillment locations, eliminates manual processes, improves data flow, all while reducing costs.
Yes, each user will be assigned a role in SalesWarp. A role is made up of groups of permissions. A group of permissions will generally include all the permissions in one area of SalesWarp. For example, a Warehouse Manager would be assigned a Warehouse role that includes all the permissions under the Warehouse menu. However, you can customize the permissions in a group to include as many or as little features across all functions of SalesWarp.
No, SalesWarp is not a traditional ERP system. It does not have the full scope of ERP functionality such as financial, raw materials management or human resources tools. SalesWarp is a centralized management system specifically designed for the retail industry and can provide all the functionality and tools needed to successfully manage today’s retail businesses, including product, order, customer, warehouse and inventory management.
It can, but, if you are already using an ERP system for their business, SalesWarp can easily integrate with it and just define which system will be managing what functions. If you are looking for your first system, in many cases SalesWarp can be that ERP system, or as we like to say the ERP for eCommerce system.
SalesWarp’s solution is delivered through a cloud-based, Software-as-a-Service (SaaS) licensing model. SalesWarp consultants are also available for integration support. SalesWarp is committed to providing stellar service to retailers of all sizes and at all price points. The pricing model varies based on order volume and annual revenue, as well as features and functionality. Request a demo and one of SalesWarp’s consultants will provide you with more information.
Implementation & Training
SalesWarp has a ticketing system for bugs, issues, and questions. If an issue arises all you have to do is submit a ticket and your SalesWarp Client Engagement Manger (CEM), who is dedicated to your account, will respond within 24 hours. For critical errors you will have full contact information of your CEM. Standard support hours for non-critical issues are typically normal business hours, 5 days a week. 9am – 5pm EST.
eCommerce Platforms & POS
No, SalesWarp does not replace your eCommerce platform, but rather integrates with it to improve performance, processes and time-to-market. As a Partner with Magento, we have the most experience integrating with Magento-driven websites, but SalesWarp also has pre-built integrations with BigCommerce and Shopify.
Yes, SalesWarp will integrate with any shopping cart that provides an open API. The key here is being able to pass data back and forth – order, customer, product, inventory data. SalesWarp’s flexible table structure will only be limited by the amount of information your eCommerce platform’s API can provide.
We have relationships with BigCommerce, Shopify, Starmount, and Lightspeed. As long as your POS system has an open API, SalesWarp can integrate with it.
Yes, SalesWarp has distributed order management (DOM) and allows routing logic to control fulfillment of individual items within an order.
Yes, SalesWarp’s distributed order management (DOM) also allows routing logic to control fulfillment of individual items within an order.
Yes, SalesWarp supports omni channel order management allowing you to set up your retail stores as fulfillment sources.
Yes, SalesWarp has built-in functionality to print pick tickets and packing slips and they can be configured with your company logo and any other information to meet your needs.
Yes, SalesWarp can manage the shipping process via direct integrations to UPS or FedEx APIs or via integration with a third party shipping software, such as ShipWorks, ShipStation, FedEx Ship Manager, iabol or TrueShip. This allows order and shipping information to be passed to the appropriate carrier, so you can print shipping labels and update tracking numbers to your online store.
Taxes are managed through the eCommerce platform and pulled into SalesWarp with each order. Taxes for wholesale orders, or orders placed directly in SalesWarp by your customer service teams, are managed within SalesWarp.
SalesWarp helps you manage inventory through integration, automation, and synchronization. First SalesWarp will need to integrate with your sources of inventory, whether that be an API, an FTP, or with a barcode scanner. Second, SalesWarp will need to integrate with your eCommerce platform, POS system, online marketplaces and every channel you are selling on. Through back-end and front-end integration, SalesWarp will be able to synchronize inventory updates and inventory reserved for orders across all of your sales channels in real-time. This prevents overselling and missed opportunities. Synchronization will be automated, eliminating errors commonly associated with updating inventory manually.
You can either a. Create a separate warehouse and assign your trade show inventory to it, or b. Create an order for the number of items you are taking to the tradeshow so that it reserves that quantity and takes it out of your overall quantity for sale.
We do not have a preference. As long as it has a USB connection, SalesWarp can integrate with it.
Yes, SalesWarp can be used to manage order fulfillment from a retail location and inventory updates. As long as there is Internet and a computer with a web browser SalesWarp can be easily accessible. Inventory can be updated through a manual upload or barcode scanner. Orders can be routed to that store depending on what the store has in stock.
Yes, SalesWarp has intelligent vendor routing rules that are used to automatically determine which vendor to send the purchase order to once SalesWarp identifies there is zero inventory in-stock.
Product Information Management
First, SalesWarp will need to integrate with your sources of product data. Then you will create a mapping that will take the product data from each source and auto-populate it into your pre-set SalesWarp fields. SalesWarp supports flat files through an FTP, web services such as an API, and manual formats such as an Excel file. Once your product catalog is in SalesWarp, you can add to your product data very easily. The final step is determining the sell price and listing your products to Magento, Amazon, or eBay using our Product Listing Tool.
No, SalesWarp provides you with an extensive attribute system that will allow you to create an attribute set for each channel so you can modify any of the product data without having to create multiple instances of the same product.
Yes, you can import your images automatically when you import your product data, upload through an FTP, or upload manually one or more images depending on your image needs. You can also refer to externally hosted images through third-party image management tools such as Adobe Scene 7. These types of tools may require additional costs from your store front vendors, though.
Yes, SalesWarp can support variations of products such as different sizes and colors.
We do not currently support virtual or downloadable products.
No, coupons and discount codes will be managed through your front-end eCommerce platform or marketplace. You will be able to enter discounts for an order as well as pull discount amounts from your eCommerce platform into SalesWarp. However, you will not be able to track the coupon or discount codes applied.
No. You have two options. a. You can create separate descriptions for each third-party marketplace and use mapping tools to assign this description field to the respective marketplace, or b. You can choose not to include a description for a marketplace by simply not mapping to a description field in the template.
Yes, SalesWarp can be set up to automatically send order and shipment confirmation emails to your customers.
No, SalesWarp supports sending individual emails to a customer.
Amazon Europe and Amazon Canada.
Yes, SalesWarp allows you to connect multiple “store SKUs” to one “inventory SKU”.
You can sync product data into SalesWarp from all of the shopping cards we sync with, including Amazon, BigCommerce, eBay, Magento, and Shopify. We can also import product data into SalesWarp from other sources via CSV file, as long as critical data for processing orders is available for export.
QuickBooks Enterprise & QuickBooks Professional.
SalesWarp can sync data to QuickBooks in two ways: 1. Detail Mode: Detail mode will sync every single order, including item detail, customer detail and individual sales receipts. If you receive thousands of orders per day it typically does not make sense to sync in this way. 2. Summary Mode: Summary mode will sync one sales receipt per store daily. This mode does not include item or customer detail. The QuickBooks integration does not reconcile with Amazon payouts, eBay, or PayPal fees.
Yes. SalesWarp will handle a separate legal business in the same QuickBooks file via account mapping.