FAQs

We understand an investment in new software will require lots of research and hundreds of questions. For your convenience, we have listed the most frequently asked questions we hear from retailers. If you have a question that is not answered here, please feel free to give us a call at 410.472.5081. We would be happy to answer your question(s).

 

General

Why do retailers need SalesWarp?

Customers today have high expectations for service and and it’s increasingly hard to differentiate excellent service and customer experiences. In today’s connected world, it’s simply too easy for shoppers to “click off” one retailer and “click on” the next one if they’re not satisfied. SalesWarp enables a consistent, high-quality customer experience while conquering the internal management challenges of inventory control and order fulfillment.

What types of retailers benefit from using a commerce management system like SalesWarp?

SalesWarp helps small eCommerce-only businesses as well as large, enterprise omnichannel retailers. SalesWarp provides a centralized commerce management system that consolidates operations across sales channels and fulfillment locations, eliminates manual processes, improves data flow, all while reducing costs.

Who within my organization should be using SalesWarp?

SalesWarp provides tools for many departments in your retail operations, including your product and merchandising teams, warehouse managers, customer service, accounting, operations and purchasing.

Can I grant different access rights to different employees or teams?

Yes, each user will be assigned a role in SalesWarp. A role is made up of groups of permissions. A group of permissions will generally include all the permissions in one area of SalesWarp. For example, a Warehouse Manager would be assigned a Warehouse role that includes all the permissions under the Warehouse menu. However, you can customize the permissions in a group to include as many or as little features across all functions of SalesWarp.

Is SalesWarp an ERP system?

No, SalesWarp is not a traditional ERP system. It does not have the full scope of ERP functionality such as financial, raw materials management or human resources tools. SalesWarp is a centralized management system specifically designed for the retail industry and can provide all the functionality and tools needed to successfully manage today’s retail businesses, including product, order, customer, warehouse and inventory management.

Does SalesWarp replace the need for an ERP system?

It can, but, if you are already using an ERP system for their business, SalesWarp can easily integrate with it and just define which system will be managing what functions. If you are looking for your first system, in many cases SalesWarp can be that ERP system, or as we like to say the ERP for eCommerce system.

What is SalesWarp’s pricing model?

SalesWarp’s solution is delivered through a cloud-based, Software-as-a-Service (SaaS) licensing model. SalesWarp consultants are also available for integration support. SalesWarp is committed to providing stellar service to retailers of all sizes and at all price points. The pricing model varies based on order volume and annual revenue, as well as features and functionality. Request a demo and one of SalesWarp’s consultants will provide you with more information.

Implementation & Training

How is your customer service/tech support operated? What is your turn around time for handling an issue? What is the protocol for emergencies?

SalesWarp has a ticketing system for bugs, issues, and questions. If an issue arises all you have to do is submit a ticket and your SalesWarp Client Engagement Manger (CEM), who is dedicated to your account, will respond within 24 hours. For critical errors you will have full contact information of your CEM. Standard support hours for non-critical issues are typically normal business hours, 5 days a week. 9am – 5pm EST.

eCommerce Platforms & POS

Does SalesWarp replace my eCommerce platform (shopping cart) software?

No, SalesWarp does not replace your eCommerce platform, but rather integrates with it to improve performance, processes and time-to-market. As a Partner with Magento, we have the most experience integrating with Magento-driven websites, but SalesWarp also has pre-built integrations with BigCommerce and Shopify.

What eCommerce platform do you recommend with your software?

We recommend Magento because we have a pre-built connector and are a Magento Industry Partner. Magento also provides the most flexibility in terms of allowing data to pass back and forth between Magento and SalesWarp. Like SalesWarp, Magento is also scalable, reliable and one of the leading eCommerce platforms available. SalesWarp has completed integrations with Volusion, Network Solutions and many custom-built shopping carts.

Will SalesWarp integrate with a custom shopping cart or another eCommerce platform not listed on your site?

Yes, SalesWarp will integrate with any shopping cart that provides an open API. The key here is being able to pass data back and forth – order, customer, product, inventory data. SalesWarp’s flexible table structure will only be limited by the amount of information your eCommerce platform’s API can provide.

What POS systems do you recommend we use with your software?

We have relationships with BigCommerce, Shopify, Starmount, and Lightspeed. As long as your POS system has an open API, SalesWarp can integrate with it.

Order Management

Can one order have line items that are shipped from multiple locations?

Yes, SalesWarp has distributed order management (DOM) and allows routing logic to control fulfillment of individual items within an order.

Does SalesWarp support partial shipments?

Yes, SalesWarp’s distributed order management (DOM) also allows routing logic to control fulfillment of individual items within an order.

Does SalesWarp support ship-from-store, or pick-up in-store?

Yes, SalesWarp supports omni channel order management allowing you to set up your retail stores as fulfillment sources.

Can I print pick tickets and packing slips from SalesWarp?

Yes, SalesWarp has built-in functionality to print pick tickets and packing slips and they can be configured with your company logo and any other information to meet your needs.

Can SalesWarp manage the shipping process?

Yes, SalesWarp can manage the shipping process via direct integrations to UPS or FedEx APIs or via integration with a third party shipping software, such as ShipWorks, ShipStation, FedEx Ship Manager, iabol or TrueShip. This allows order and shipping information to be passed to the appropriate carrier, so you can print shipping labels and update tracking numbers to your online store.

How are taxes managed?

Taxes are managed through the eCommerce platform and pulled into SalesWarp with each order. Taxes for wholesale orders, or orders placed directly in SalesWarp by your customer service teams, are managed within SalesWarp.

Inventory Management

How will SalesWarp help me manage inventory across multiple channels?

SalesWarp helps you manage inventory through integration, automation, and synchronization. First SalesWarp will need to integrate with your sources of inventory, whether that be an API, an FTP, or with a barcode scanner. Second, SalesWarp will need to integrate with your eCommerce platform, POS system, online marketplaces and every channel you are selling on. Through back-end and front-end integration, SalesWarp will be able to synchronize inventory updates and inventory reserved for orders across all of your sales channels in real-time. This prevents overselling and missed opportunities. Synchronization will be automated, eliminating errors commonly associated with updating inventory manually.

I sell at trade shows so I would like to track my show inventory separately than the inventory in my warehouse. How can I manage this in SalesWarp?

You can either a. Create a separate warehouse and assign your trade show inventory to it, or b. Create an order for the number of items you are taking to the tradeshow so that it reserves that quantity and takes it out of your overall quantity for sale.

What bar code scanners do you recommend we use with your software?

We do not have a preference. As long as it has a USB connection, SalesWarp can integrate with it.

Can I set up a retail location as a warehouse?

Yes, SalesWarp can be used to manage order fulfillment from a retail location and inventory updates. As long as there is Internet and a computer with a web browser SalesWarp can be easily accessible. Inventory can be updated through a manual upload or barcode scanner. Orders can be routed to that store depending on what the store has in stock.

I don’t hold any stock on hand, but create purchase orders for products upon receipt of order. Can SalesWarp manage just-in-time inventory?

Yes, SalesWarp has intelligent vendor routing rules that are used to automatically determine which vendor to send the purchase order to once SalesWarp identifies there is zero inventory in-stock.

Product Information Management

How does SalesWarp improve the process of getting product data from my warehouse/supplier/ERP system to my online store?

First, SalesWarp will need to integrate with your sources of product data. Then you will create a mapping that will take the product data from each source and auto-populate it into your pre-set SalesWarp fields. SalesWarp supports flat files through an FTP, web services such as an API, and manual formats such as an Excel file. Once your product catalog is in SalesWarp, you can add to your product data very easily. The final step is determining the sell price and listing your products to Magento, Amazon, or eBay using our Product Listing Tool.

Do I have to have multiple instances of each product if I sell on more than one channel?

No, SalesWarp provides you with an extensive attribute system that will allow you to create an attribute set for each channel so you can modify any of the product data without having to create multiple instances of the same product.

Can I manage images in SalesWarp?

Yes, you can import your images automatically when you import your product data, upload through an FTP, or upload manually one or more images depending on your image needs. You can also refer to externally hosted images through third-party image management tools such as Adobe Scene 7. These types of tools may require additional costs from your store front vendors, though.

Does SalesWarp support parent-child products?

Yes, SalesWarp can support variations of products such as different sizes and colors.

Can we manage virtual or downloadable products?

We do not currently support virtual or downloadable products.

Can I manage coupons or discount codes with SalesWarp?

No, coupons and discount codes will be managed through your front-end eCommerce platform or marketplace. You will be able to enter discounts for an order as well as pull discount amounts from your eCommerce platform into SalesWarp. However, you will not be able to track the coupon or discount codes applied.

When SalesWarp syncs products, are product descriptions on third-party marketplaces overwritten with those found on my website?

No. You have two options. a. You can create separate descriptions for each third-party marketplace and use mapping tools to assign this description field to the respective marketplace, or b. You can choose not to include a description for a marketplace by simply not mapping to a description field in the template.

Customer Management

Can I send out emails to my customers about order status?

Yes, SalesWarp can be set up to automatically send order and shipment confirmation emails to your customers.

Can I send out marketing emails to customer groups with SalesWarp?

No, SalesWarp supports sending individual emails to a customer.

Online Marketplaces

Which Amazon International Marketplaces does SalesWarp integrate with?

Amazon Europe and Amazon Canada.

Can I tie multiple Amazon listings to one inventory SKU?

Yes, SalesWarp allows you to connect multiple “store SKUs” to one “inventory SKU”.

Will my eBay listing data be imported into SalesWarp? Is it possible to build our SalesWarp inventory catalog from that information?

You can sync product data into SalesWarp from all of the shopping cards we sync with, including Amazon, BigCommerce, eBay, Magento, and Shopify. We can also import product data into SalesWarp from other sources via CSV file, as long as critical data for processing orders is available for export.

Accounting/Financial

What QuickBooks Platform do you support?

QuickBooks Enterprise & QuickBooks Professional.

How does SalesWarp sync data to QuickBooks?

SalesWarp can sync data to QuickBooks in two ways: 1. Detail Mode: Detail mode will sync every single order, including item detail, customer detail and individual sales receipts. If you receive thousands of orders per day it typically does not make sense to sync in this way. 2. Summary Mode: Summary mode will sync one sales receipt per store daily. This mode does not include item or customer detail. The QuickBooks integration does not reconcile with Amazon payouts, eBay, or PayPal fees.

We have a separate legal business for each channel. Will SalesWarp recognize separate company entities for QuickBooks?

Yes. SalesWarp will handle a separate legal business in the same QuickBooks file via account mapping.