Leveraging Technology to Enhance Customer Service

Blog, Customer Management

Successful retailers know that quality customer service is a necessity. They value the truth of this quote from Steve Jobs: “You’ve got to start with the customer experience and work backward toward the technology – not the other way around.” These retailers understand the importance of easily verifying – and restocking – inventory with few […]

Top 5 Retail Trends For 2017

U.S. e-commerce sales reached $396 billion in 2016, and are predicted to grow to a massive $684 billion by 2020. According to Forrester Research, “more brick-and-mortar-focused retailers are stepping up their online game and increasing the percentage of their sales that come from online channels, and Web-only retailers have been growing at an impressive clip, […]

Preparing to Shop for a New Order Management System

Blog, Order Management

Ready to jump on the omnichannel bandwagon? It’s not too late to join! Omnichannel is all about providing your customers with a seamless brand experience – regardless of channel. Retailers have a lot on their plates, including order, inventory, and shipping management. The work load explodes once a retailer begins to sell on multiple channels. […]

The 3 Pillars of E-commerce Success

Blog, eCommerce Operations

GUEST POST BY ROBERT RAND, CTO RAND MARKETING In the early days of E-commerce, many merchants found that just by being among the first businesses to sell online, they could enjoy great long-term success. As the years have passed, and as the volume of digital storefronts continues to rise, it’s become increasingly important to have […]

Order Management 101

Blog, Order Management

An advanced order management system is now the new retail imperative. But what exactly is an order management system? An order management system is primarily designed to enable a business to execute orders they receive in an efficient and cost-effective way. It becomes the backbone of your multi-channel retail operation and the driving force that […]

From Legacy To Cloud

Q: What’s your advice for a multi-store retailer who’s looking to replace their legacy retail management software? A: Your customers expect an omnichannel experience – the ability to browse all channels, including retail, website, and mobile. Often, legacy systems have difficulty scaling. Most of these legacy systems possess limited and restrictive integration methods; as a […]