Retail Supply Chain of 2017

You’ve heard it time and time again: the world of retail is changing – fast. Ecommerce isn’t just a way to shop; it’s the way to shop. Omnichannel commerce is no longer an option; it’s a necessity. Fast shipping doesn’t mean 2-3 days, it means same day. Why? Modern retailers have limited control of what, […]

Understanding the Cost of SaaS and Cloud Software Solutions in Order Management Software

Blog, Order Management

Increasingly, retailers are purchasing Order Management Software (OMS) on a Software-as-a-Service (“SaaS”) basis. Rather than purchasing software to install, or additional hardware to support it, customers subscribe to a SaaS offering. This eliminates the expense of hardware acquisition and maintenance, as well as software licensing, installation, and support. Retailers buying a SaaS solution also benefit […]

Selecting A New eCommerce Platform: The RFP Process

Blog, eCommerce Operations

GUEST POST BY NIGEL STEVENS, SEO & CONTENT MARKETING, BIGCOMMERCE Deciding that it’s time to choose a new ecommerce platform is no small undertaking. This is your business we’re talking about here, and the platform it’s built on has a significant impact on not just your day-to-day activities, but your overall well-being. If you’re thinking […]

Leveraging Technology to Enhance Customer Service

Blog, Customer Management

Successful retailers know that quality customer service is a necessity. They value the truth of this quote from Steve Jobs: “You’ve got to start with the customer experience and work backward toward the technology – not the other way around.” These retailers understand the importance of easily verifying – and restocking – inventory with few […]

Top 5 Retail Trends For 2017

U.S. e-commerce sales reached $396 billion in 2016, and are predicted to grow to a massive $684 billion by 2020. According to Forrester Research, “more brick-and-mortar-focused retailers are stepping up their online game and increasing the percentage of their sales that come from online channels, and Web-only retailers have been growing at an impressive clip, […]

Preparing to Shop for a New Order Management System

Blog, Order Management

Ready to jump on the omnichannel bandwagon? It’s not too late to join! Omnichannel is all about providing your customers with a seamless brand experience – regardless of channel. Retailers have a lot on their plates, including order, inventory, and shipping management. The work load explodes once a retailer begins to sell on multiple channels. […]