SalesWarp’s centralized Customer Management Software tools make omnichannel Customer Care simple. Get consistent, reliable customer service that creates loyal customers and repeat business.
360-Degree View
customer across sales
channels, including physical
stores.
Returns & Exchanges
returns and exchanges
across channels on a single
platform.
Customer Service Portal
customer service portal and
create customer service
tickets.
Custom Communication
including automated order
updates, quotes, and
more.
Provide a superior customer experience that is consistent across sales channels!
- Consolidate customer service requests from multiple channels
- Easy in-store returns for items bought online
- Access and export customer data
- Create unlimited custom email templates
360-Degree Customer View
Unified
Order Records
Consolidate orders from different sales channels and attribute them to the same record.
See Lifetime
Value Insights
View lifetime customer value, with 30 and 60-day snapshots and multiple ship-to addresses.
Seamless
Integrations
Access a custom integration with POS systems for the ability to track customers across channels.
Access Customer Service Portal
Detailed
Order Insights
Access detailed order information, including order history, order status, and shipment with the ability to add custom attributes to customer records.
Returns
Management
Easily manage returns and exchanges with tools that allow you to cancel, modify, create and duplicate customer orders.
Link Order
Tickets
Tie customer service tickets to customer orders for internal or external use.
Customer Communications
Automate
Notifications
Automate custom confirmation emails for new orders and shipment tracking.
Customize
Templates
Create and send any email template to a single customer or a filtered list of customers.
Segment
Customers
Segment customers into pricing groups for orders created in SalesWarp.