As brands grow, so do their fulfillment demands. What starts as a streamlined, centralized operation can eventually run into bottlenecks—longer delivery times to certain regions, inventory pinch points, or even rising customer service complaints tied to shipping delays. That’s often when the question surfaces: is it time to bring on a second 3PL partner? Adding […]
Estimated delivery times (ETAs) shape buyer expectations and influence purchasing decisions. Yet, many sellers treat them as static data instead of dynamic variables tied to fulfillment rules, carrier networks, and operational realities. This misstep leads to broken trust, negative reviews, and lost sales. The Myth of “One-Size-Fits-All” ETAs Too often, sellers apply the same ETA […]
Split shipments occur when a single customer order is fulfilled in multiple packages, often shipped from different warehouses or on different days. It can speed up delivery but usually increases operational costs and complicates logistics. For eCommerce brands and retailers, split shipments pose a serious challenge: how to maintain profitability without compromising customer satisfaction. Split […]
With the expiration of the UPS/USPS Negotiated Service Agreement (NSA) on December 31, 2024, the UPS SurePost program has come to an end. UPS SurePost was a hybrid shipping system that integrated the United States Postal Service (USPS) for last-mile delivery with UPS’s ground network. Since USPS is the only carrier permitted to deliver to […]
