The best way to simplify shopping processes, and therefore improve your customer experience, is to unify every step of ordering with a fluid design and an all-encompassing order management system.
Category: Product Management
Retailers are always looking for ways to improve the return and exchange process to not only serve customers more effectively, but also to reduce the costs of adding items back into circulation.
Every person has their own unique terminology, which may be influenced by their parents, their geographical location, age or even gender. If you ask someone what they call an "MP3 player," some people may use the proper name. Others may call it an "iPod" (even if it is not that specific brand) or a music player.