Category: Industry Insight

Why Cart Abandonment Might Actually Be a Shipping Problem

Industry Insight

Cart abandonment is seen as an inevitable cost of doing business. Shoppers add items to their carts but never complete the purchase, leaving businesses scrambling to understand why. Traditional explanations usually point to high prices, complicated checkout processes, or a lack of trust. However, a closer look at consumer behavior reveals that shipping, both its […]

How to Evaluate & Select an Order Management & Inventory Platform 

Industry Insight, Order Management

The right order management and inventory platform can transform how your business operates, from faster fulfillment to cleaner data and happier customers. But with so many options on the market, figuring out which system fits your needs isn’t simple.  What to Look For in a Modern OMS  A strong order management platform should do more than just track stock. It should […]

3 Common Return Policy Mistakes That Scare Customers Away 

Blog, Industry Insight

Returns are a fact in eCommerce, but the way a business handles them can either build trust or drive customers straight into the arms of a competitor. A poorly designed return can also harm your reputation and lead to lost repeat business.  Making Your Return Policy Hard to Find or Understand  One of the biggest […]

Exploring Micro-Conversions  

Industry Insight

Every click counts. While a completed purchase is the ultimate goal, it’s the smaller actions, known as micro-conversions, that often pave the way to that final sale.  What Are Micro-Conversions?  Micro-conversions are the small, incremental actions that visitors take on your website, indicating their interest and engagement. These actions, though not direct purchases, are vital signs of a customer’s progression toward a macro-conversion, […]