Category: Customer Management

How to Deliver the Ultimate Customer Experience [Infographic]

Customer Management

To design a customer experience that boosts profit, brand perception and retention,┬áretailers have to understand the wants, needs, and expectations of their customers. Our theme this week will focus on the customer experience metrics that matter. ┬áThe infographic below, created by Monetate presents the key online metrics such as website traffic, referrals, conversion rates, average […]

Turning Your Customers into Advocates for your Brand

Customer Management

Scoring the buzz designers, brand managers, and business strategists continuously pursue isn’t easy. The important thing is getting consumers who adopt a brand to actively advocate a brand. Some companies convince customers not only to use their products but to adopt their brands organically: their brand is an industry standard, it’s part of the popular […]